Privacy Policy

Introduction

DLB Technologies LLC ("we", "our", "us") operates Operon, an AI Workforce Operating System. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform and website.

By using Operon, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the service.

Information We Collect

We collect the following types of information:

• Account Information — Name, email address, company name, and billing details provided during registration.
• Usage Data — Features used, pages visited, agent interactions, workflow execution history, and platform activity logs.
• Content — Documents, files, and data you upload to the Knowledge layer or process through AI agents.
• Technical Data — IP address, browser type, device information, operating system, and access timestamps.

How We Use Your Information

• Provide, operate, and maintain the Operon platform
• Process payments and manage subscriptions
• Send service communications, updates, and security alerts
• Improve platform performance, reliability, and user experience
• Ensure platform security and prevent abuse
• Comply with legal obligations and enforce our terms

Data Storage & Security

All data is stored in AWS us-east-1 with multi-AZ redundancy. We implement industry-leading security measures including:

• AES-256 encryption at rest for all stored data
• TLS 1.3 encryption for all data in transit
• Multi-tenant isolation with dedicated database schemas per tenant
• Role-based access controls and audit logging
• Regular security assessments and penetration testing

Data Sharing

We do not sell, rent, or trade your personal information. We only share data with:

• Payment Processor — Stripe, for processing subscription payments
• Infrastructure Provider — AWS, for hosting and data storage
• Legal Requirements — When required by law, regulation, or valid legal process

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications at any time

For EU users under GDPR, you additionally have the right to data portability, the right to restriction of processing, and the right to object to processing. Contact us to exercise any of these rights.

Data Retention

Account data is retained for the duration of your active subscription. Upon account closure, personal data is deleted within 30 days. Audit logs and compliance records are retained in accordance with applicable regulatory requirements.

Cookies

We use the following types of cookies:

• Essential Cookies — Required for authentication, session management, and security. Cannot be disabled.
• Analytics Cookies — Optional cookies to help us understand platform usage and improve the experience.

We do not use third-party advertising cookies or tracking pixels.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to your registered address at least 14 days before taking effect. Continued use of the platform after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related inquiries, contact us at:

privacy@operonhq.ai
DLB Technologies LLC
Norfolk, Virginia, USA